Frequently Asked Questions

1. Is your store still open?

Yes! Our store is open. We recently remodeled the entire store, and are excited to invite you to a new luxury shopping experience! The newly remodeled store includes more designers, a private viewing room, and more selection. Sip ‘N Stroll while you shop! https://www.iwmarks.com/new-interior-clay-walker/

2. What styles and variety of jewelry do you offer?

At I W Marks, we offer a wide selection of fine jewelry to meet every taste, style, and budget. We carry a variety of designer brands in addition to our own IWM Signature Collection. We offer diamond jewelry, gold & silver jewelry, pearl jewelry, and precious gemstones such as Sapphires, Rubies, Emeralds, and more.

3. What bridal designers do you carry?

We offer a wide selection of designer bridal brands, such as Diamonds Forever, Mémoire Bridal, Michael M Bridal, Precision Set, and our IWM Signature line. For men’s wedding rings, we offer Crown Ring, Lashbrook, and IWM Signature.

4. What styles of timepieces do you offer?

We carry a wide-selection of Swiss and luxury timepieces for men and women, such as Zenith, Oris, Carl F Bucherer, and more. Angelus, ArtyA, Carl F. Bucherer, Cyrus, Eberhard and Co., Frank Mueller, G-Shock, Luminex, Mühle-Glashütte, Oris, Raymond Weil, Reservoir, Seaholm, Seiko, Shinola, The Ugly Watch Co., Zenith, and our own IWM selection of namesake watches.

5. Do I need an appointment to shop with you in-store?

Appointments are not required to shop with us! You may stop in anytime during our business hours. However, if you would like to make an appointment, you can request one on our website.

6. How can I shop with you?

You can visit our showroom at 3841 Bellaire Blvd. or shop online. View our product collection at the link here. iwmarks.com/shop

7. I'm looking to shop for an engagement ring or bridal jewelry. How do I get started?

We are happy to help you with your engagement and wedding story! You can visit us anytime during our business hours and a member of our sales team will be happy to help you find the perfect engagement ring or bridal jewelry. You may also request an appointment online on our website. https://www.iwmarks.com/calendar/

8. Do you replace watch batteries?

Yes, we do replace watch batteries. You can walk in for a replacement or request an appointment online.

9. I need to have something repaired. Do I need to request an appointment?

You can visit our store anytime to receive repair service! No appointment is required. If you would like to make an appointment, you can request one on our website. https://www.iwmarks.com/calendar/

10. I'm looking to design a custom piece of jewelry. How do I get started?

We recommend booking an appointment with a member of our team to discuss what you are looking to create and to discuss your options. Request an appointment on our website. https://www.iwmarks.com/calendar/

11. I need to have something appraised. How do I get started?

For appraisals, request an appointment with our Gemologist on our website. https://www.iwmarks.com/calendar/

12. What financing options do you have?

We offer Extended Financing for 12 months, special financing for up to 36 months, and layaway programs. For more info, visit us in-store, email us at: info@iwmarks.com, or on our website. https://www.iwmarks.com/financing/.